Shipping Policy

Thank you for shopping at Athlety. This Shipping Policy details how we process, ship, and deliver your orders. Understanding these guidelines will help you anticipate when to expect your purchases and manage your shipping preferences.

1. Order Processing

Once you place an order on our website, we immediately begin processing it. Our goal is to review and prepare your items for shipment within 1 – 3 business days. During peak seasons, holidays, or in the event of high order volumes, processing times may be extended slightly, but we will always strive to get your order out as quickly as possible.

2. Delivery Times

All orders are estimated to arrive within 6 – 12 business days from the date of shipment. Please note that this timeframe can be affected by various factors, including your location, carrier services, customs clearance (for international orders), and unforeseen circumstances like weather conditions or carrier delays. We cannot guarantee exact delivery dates, but we will do our best to keep you informed throughout the shipping process.

3. Shipping Carriers

We partner with reliable shipping carriers to ensure your orders reach you safely and in a timely manner. The specific carrier used for your order will depend on factors such as your location, the size and weight of your package, and the carrier’s availability. Once your order is shipped, you will receive an email containing a tracking number that you can use to monitor the progress of your shipment on the carrier’s official website.

4. Shipping Fees

Shipping fees are calculated based on the total weight of your order and your shipping destination. You can view the estimated shipping cost during the checkout process before finalizing your purchase. At this time, we do not offer expedited shipping options. However, we are constantly evaluating ways to enhance our shipping services, so stay tuned for any future updates.

5. International Shipping

For international orders, in addition to the standard shipping fees, you may be subject to customs duties, taxes, and other charges imposed by your country’s customs authority. These fees are the responsibility of the customer and are typically collected by the carrier upon delivery. We recommend checking with your local customs office to understand what charges may apply to your order before making a purchase.

6. Order Tracking

After your order has been shipped, you will receive a confirmation email with a tracking number. You can enter this number on the carrier’s website to track the status of your package. If you have any issues accessing the tracking information or if the tracking details seem incorrect, please contact our customer service team at [email protected], and we will assist you in resolving the problem.

7. Lost or Delayed Packages

In the rare event that your package is lost or significantly delayed, please contact our customer service team within 15 business days of the estimated delivery date. Provide us with your order number and any relevant tracking information, and we will work with the shipping carrier to investigate the issue and find a solution. If the package is determined to be lost, we will either issue a full refund or send you a replacement, depending on your preference.

8. Address Changes

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible at [email protected]. We will do our best to update the address before your order is shipped. However, once an order has been dispatched, we may not be able to make any changes, and you may need to work with the shipping carrier to redirect the package.

If you have any questions or concerns about our Shipping Policy, please don’t hesitate to reach out to our customer service team. We’re here to ensure your shopping experience with Athlety is as seamless as possible.